Shipping and Returns

Shipping & Returns Policy

Shipping

At HIGH ROLLERS, we want to get your gear to you as fast as possible.

• Processing time: Orders are processed within 1-2 business days.

• Delivery time: 7-12 business days within the United States.

• Shipping cost: Free shipping on all orders.

• Order tracking: Once your order ships, you’ll receive a tracking number via email. You can also track your order anytime using the “Track Order” link in our menu.

Please note that delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.

Returns & Refunds

We want you to be 100% satisfied with your purchase.

• Return window: You have 30 days from the date of delivery to request a return.

• Condition: Items must be unused, in their original packaging, and in the same condition you received them.

• Return shipping: We cover the cost of return shipping — no charge to you.

• Refund process: Once we receive and inspect your returned item, we’ll notify you of the approval status. Approved refunds are processed to your original payment method within 5-7 business days.

How to Start a Return

To start a return, contact us at highrollersstore@gmail.com with your order number and reason for return. Our team will guide you through the next steps.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or full refund at no cost to you.

Questions?

If you have any questions about your order, shipping, or our return policy, feel free to reach out via our Contact page or email us at highrollersstore@gmail.com.